The Client
JEST Management Services Limited. A management consultancy working in the area of helping clients manage the people element of change.
Performance Management
Business system framework development performance management. Strategic planning and performance management development. The supervisor’s role in performance management systems. Performance management system designed and implemented.
Organisational Issues
• Organisation does not achieve its goals.
• Targets for individuals not consistent with those of the organisation
• Little use of feedback to improve performance
• Individuals development not focused on the need of the business
Business Benefits
• Consistent target setting ensures that all business objectives are met
• Feedback on performance enables individual contribution to be recognised.
• Individuals development plans based on a mutually recognised need.
• Organisation achieves its goals if individuals achieve theirs.
• Systematic approach achieves consistent results.
The product in action - a case study
The Need
To develop internal processes for managing and developing people to ensure that company targets are met and that individuals are properly developed. The systems also had to meet the standard required by Investors in People.
What we did
Building on existing practice and experience, Eric and Sarah Thompson researched best practice and designed internal processes to incorporate the best practice in a way that met the company style and philosophy. Having implemented the systems, and trialed them with staff, an independent consultant carried out a staff survey to gauge reaction and identify any concerns.
Consultant(s):
Eric Thompson
, Sarah Thompson
How the client benefited
The company has developed a robust system for dealing with staff performance, which enables the company to achieve its own objectives and to develop its people to be able to tackle new opportunities. The system was also independently assessed and shown to meet IIP standards.