The Client
A leading business training specialist working for their client, an international biopharmaceutical company.
Setting Standards for Group Development
Selecting a standard against which an individual or group can be developed will allow them to become effective more quickly. Appropriate choice of standard (whether NVQ based or professionally based) will ensure that all the needs of the job are covered and that external validation of individuals can facilitate a quality assured approach.
Organisational Issues
• Difficult to prove that staff are competent
• Individual inconsistencies in the way that the job is tackled
• Lack of a standard that defines what staff need to be capable of
• No target to influence longer term development
Business Benefits
• The right standard provides a clear development target
• Consistency of approach between groups & locations
• Staff fully effective in a shorter time
• External standard allows for validation
• Consistent with quality assured approach
The product in action - a case study
The Need
To implement a set of credible and appropriate standards to facilitate the development of individuals and departmental teams.
What we did
Carried out an analysis of each role and produced a view on the appropriate choice of standard (NVQ and Professional).
Annie Rogers facilitated a series of workshops (over a 6 week period) where both managers and external assessors (and in some cases awarding body representatives) sought to understand the implications and expected outcomes of use of the proposed standard for the particular role.
Chris Lloyd facilitated a series of workshops, fifteen in total, for team managers and their teams to understand the process of achieving competence.
Consultant(s):
Annie Rogers
, Chris Lloyd
How the client benefited
The activity produced a series of individual development plans, calibrated against a suitable external standard, which could be easily put into action and progress monitored. The development plans were for existing and newly recruited staff, ensuring they could perform their role competently and consistently to the appropriate standard, and satisfy any external audits conducted by customers or regulatory bodies.